LUXE Nails Spa - 91st & Thomas in Phoenix, Arizona

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• ACE

  Posted Oct, 07 2019

  Updated Review!!
  I really like the packages they offered for pedicures and all but the customer service is the worst!!! When I first started going here I gave it five stars and i had nothing but positive things to say as you will see in the old review.However, the last time I visited was just the last straw. Its almost as if whenever you visit you never see the tech that was there the last time. They always have new people, which is not the real issue, but they are in training and it's almost as if the others that have been there do not want to help them find what they need among other things. They also tend to have you waiting and help people who come in after you, who do not have an appointment. Just overall bad customer service and communication. I had to stop going.
  
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  This is the place to get pedicures! Very soothing and relaxing. It does get busy at times but the wait is worth it. I've gotten a few manicures as well and they were lovely.

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