The Red Door Salon & Spa in Phoenix, Arizona

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• Chloe Stoces

  Posted Jul, 23 2019

  I called and booked an appointment at 12pm same day. At 11:45 I called and stated I was running 5 minutes late due to unforeseen construction on my street and that I was on the freeway. Jessica was the one that answered the phone and was not understanding at all. She asked what I had scheduled and after stating it was a haircut only she got snippy and told me that the hairstylist who I was booked with (who was also named Jessica - pretty sure it was the same person) had an appointment with an important client that she absolutely had to see on time schedules right after me. Ok, understandable. I assured her I was on my way and would be no more than 5 minutes late. She then proceeded to ask which freeway I was on and tell me that there was no way I was going to make it on time. She then went “Hmmmmmm” for awhile and I told her just to cancel it and I wouldn’t be going in.
  
  I didn’t appreciate her tone and how condescending she sounded on the phone. This was supposed to be my first time there and my mom recommended them to me. I will not be booking another appointment simply based on my first impression of their customer service.

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